Fixoid Vancouver
Response Times
Monthly Customer Conversations
Growth in Google Reviews
Local Pulse Modernized Fixoid’s Customer Communication System
Fixoid is one of Vancouver’s highest-rated electronics repair shops, known for fast service and honest communication. As they grew, messages started pouring in from all directions — making it harder for their team to keep up without delays. They needed one place to manage customer conversations, faster response times, and a smarter system that supported their staff without removing the personal touch.
Local Pulse stepped in and built a fully connected communication system that unified all their messaging, added AI support to handle common questions, and automated their review collection. The result: faster replies, happier customers, and hundreds of new reviews.
Fixoid’s business relies on trust. People need answers quickly when their phone, laptop, or tablet breaks — and slow communication can mean lost customers.
Before partnering with us, Fixoid’s team was overwhelmed by messages coming from multiple platforms and the growing demands of their customers.
We built a system that solved those issues while keeping their customer-first approach intact.
Challenges
Fixoid was growing fast, but their communication systems couldn’t keep up. Messages came from everywhere — Google, Facebook, Instagram, TikTok, and their website — forcing staff to jump between platforms and slowing down replies.
Their growing workload meant customers sometimes waited 1–2 days for responses. Staff spent extra time answering repeated questions about pricing, availability, and repair timelines.
Review collection was also inconsistent. Even with great service, their process depended on staff manually sending review requests, which meant many were forgotten or delayed. They were stuck at around 400 reviews with no streamlined system to move forward.
Fixoid needed one connected platform that unified messages, supported the team with AI, and automated customer follow-ups — all while keeping their genuine, helpful tone.
1. Centralized Messaging Hub
We connected every platform — Google, Facebook, Instagram, TikTok, website chat, and more — into one unified inbox inside our marketing software.
No more switching apps. Every message now lands in one place.
2. Website AI Assistant
We trained a custom AI assistant on Fixoid’s pricing, services, and repair procedures.
It helps customers with:
- Basic questions
- Store information
- Directions
- What to expect during repairs
- Device-specific guidance
It doesn’t replace the team — it supports them by handling repetitive questions instantly.
3. Automated Review System
We built a fully connected follow-up system that ties Fixoid’s repair platform directly into their communication hub. Once a repair is completed, the system automatically initiates a tailored customer check-in — something that previously required multiple manual steps.
The workflow evaluates the customer’s response, alerts the Fixoid team if extra support is needed, and guides satisfied customers to share their experience through an official review link. Everything is timed, personalized, and structured to keep the entire process smooth and consistent at scale.
It’s a multi-layer setup working behind the scenes, giving Fixoid a professional, high-volume follow-up process that runs every day without adding extra work to their team.
4. Lightning-Fast Response System
With AI + instant text messaging, customers now get replies in about two minutes, every time.
This reduces stress, builds trust, and helps customers move forward with clear next steps.
Key Benefits
Instant Communication
Fixoid’s customers now get quick, friendly replies that guide them toward booking, calling, or visiting the shop.
Less Manual Work
Staff no longer chase messages or reviews — everything runs in the background.
Better Customer Experience
Faster answers lead to smoother visits, higher satisfaction, and more repeat customers.
Stronger Online Reputation
The automated workflow makes it easier for happy customers to leave reviews, pushing their Google rating higher month after month.
Supports, Not Replaces Staff
AI handles repetitive questions, leaving the Fixoid team free to focus on repairs and in-store service.
Check Out These Results
Fixoid didn’t just improve — their customer communication system leveled up across every channel.
Response Time: 1–2 Days → 2 Minutes
Customers now get near-instant answers, boosting trust and reducing lost leads.
2. Review Growth: 400 → 600+ in 2 Months
The automated review workflow created a surge of authentic customer feedback and a stronger Google presence.
3. Unified Messaging Across All Platforms
Everything funnels into one inbox — no more scattered communication.
Consistent 5-star sentiment
More repeat customers returning within 60–90 days
Higher call volume from customers who received automated directions
Larger, healthier customer list for future value-based offers
Reduced workload for staff during busy hours
